Refund policy

Returns and refunds policy

Right of withdrawal: as a consumer, you have the right to cancel your purchase without giving any reason within 14 calendar days of receiving the product. We extend this period to 30 calendar days.

How to return a product

Write to us from the Contact page with your order number, telling us you'd like to return it.
We'll send you the instructions and the return address.
Send the product in its original packaging, complete (with all accessories) and in good condition.

Conditions

Return shipping costs are paid by the customer, unless the product arrived damaged, is defective or is not the one you ordered.
If the product is returned used or damaged through improper use, we may deduct the loss in value from the refund.

Refunds

Once we receive and check the product, we'll refund the amount paid (including the original shipping costs, if any) within 14 calendar days at most, using the same payment method you used for the purchase.

Damaged or defective products

If your order arrives damaged or the product fails, write to us with photos or a video of the problem. We'll send you a new one or refund you, at no cost to you. All products come with the 3-year legal warranty established by consumer law.