Shipping
- Free shipping to every country we ship to: Spain (mainland and Balearic Islands), the rest of the European Union, the United States, Switzerland, Norway, Australia, New Zealand and Singapore.
- Delivery time: between 10 and 20 business days from the day you order.
- Tracking: when your order ships, we'll email you the tracking number.
- Customs and taxes: import taxes are paid before shipping, so you shouldn't have anything to pay on delivery. If you're ever asked to pay a fee on delivery, contact us before paying.
- Canary Islands, Ceuta and Melilla: write to us before you buy and we'll confirm the delivery time and cost.
During peak periods (Black Friday, Christmas) delivery may take a few extra days. To receive it before Christmas, order by December 1.
Returns: 30 days to try it
If the mask isn't right for you, you have 30 calendar days from delivery to return it:
- Write to us from the Contact page with your order number.
- We'll reply with the instructions and the return address.
- Send the product clean, in its original box, complete and in good condition.
- Once we receive and check it, we'll refund you within 14 days at most, using the same payment method you used.
Return shipping costs are paid by the customer, unless the product arrives damaged or defective.
Damaged or defective product
If your mask arrives damaged or stops working, send us a photo or video of the problem and we'll send you a new one or refund you, at no cost to you. All products come with a 3-year legal warranty.
Questions?
Write to us from Contact and we'll reply within 24 business hours.